About Us

HappyFlex, LLC is a virtual call center headquartered in Columbus, OH.  

Prospective Employees:  We currently employ over 100 remote agents.  We are not a staffing service nor do we hire 1099 independent contractors. We have multiple clients that our Full-time and Part-time agents take inbound calls for.  We have positions for inbound customer service, medical transport scheduling, reservations, and inbound sales. At HappyFlex, our agents make their own schedules after the initial training period.  We are known for our flexibility that we afford our employees. We service calls 24/7, so agents can work days, nights, weekends, or a combination of all.  Our agents can make their schedule around kid's activities, doctor's appointment, special events, and anything else that is important to them.  The minimum hours that are required to be worked weekly is 15 hours. You get the ability to plan around your life and the stability to be an employee of a revolutionary company. Our agents are afforded the ability to work from home with just some basic equipment.  All that is needed is a pleasant disposition, a computer or laptop, a USB headset, a 32G flash drive, and high speed internet with ethernet connectivity.  Some projects have special requirements such as a dedicated phone line or dual screens. All specifics are discussed  prior to scheduling the training classes. What do our current employees say about us? Click here to find out!

Prospective Clients:  Our virtual call center is set up for flexibility for our clients and employees.  We have the ability to be available whenever you need us.  We are not restricted by time zone or location because we are 100% fully remote.  We can perform various services for your business and all of our agents are right here in the U.S.  No more outsourcing overseas.  We have an affordable solution without the headache of a language barrier.  Yet, if you need services in with multilingual needs, we can provide those as well.  We specialize in providing quality service for small businesses. We handle answer calls, voicemails, text messages, product orders, reservations, scheduling meetings, and more.  You tell us what you need.  If you thought you couldn't afford to outsource, we can be the perfect fit for you. Our customizable pricing will fit any budget. We do an extensive evaluation of your needs and match services to fulfill those needs.  HappyFlex is here to be your partner in building your business and we can scale up or down as needed.  You use our services on a month to month basis, so you are not stuck in a long contract.  The best part is that you never have to worry about an employee not showing up because with our back up guarantee, we will always have an alternative person trained and ready to take care of you, even if someone has an emergency, vacation, or just needs to call off.  Ready to get started?  Sign up now